Billing
Why was I charged without receiving medication?
Subscription Billing Process All subscriptions at Prime Health are automatically charged on a monthly basis (every 28 days). In order to receive next ...
What is your refund policy?
Once your payment has been processed, you are no longer eligible for a refund. If the clinician determines you are not eligible after you first enroll...
How do I cancel?
Please log in to your portal, click on the 'Profile' tab, and then select 'Cancel Plan.'
Are there any long term contracts with Prime Health?
Our membership operates on a monthly basis, and patients can cancel at any time. We prioritize patient comfort and safety, so we don’t lock customers ...
Does my subscription automatically renew each month?
All subscriptions are automatically charged on a monthly basis until actively canceled. Please log in to your portal, click on the 'Profile' tab, and ...
Am I able to change my billing date?
We automatically bill every 28 days based on the date you signed up for the program. However, in cases where shipments are significantly delayed, plea...
How do I update my payment method or shipping address?
Updating Payment Method: You can update your payment method easily from your Prime Health portal. Go to joinprimehealth.com and click Your Portal on...
Are there any costs besides the monthly subscription?
We have no hidden fees! As a subscription-based service, your monthly auto payment covers your medication, unlimited clinician visits seven days a wee...
How do I reactivate my account if I canceled?
Please email support@joinprimehealth.com to reactivate your account.