Shipping
What if I move out of state?
That isn’t an issue and you can still be a part of our program. As long as you are in a state that we service. You will probably be required to have a...
Any additional shipping costs?
There are no additional shipping costs.
How do I update my shipping address?
You can update your shipping address easily from your Prime Health portal: Go to joinprimehealth.com and click Your Portal on the top-right. Enter you...
How long will it take for my medication to arrive after my prescription is submitted?
After signing up, your doctor reviews your information and will write you a prescription if eligible within 24 hours. If your medical history requires...
How can I track my medication delivery?
Once your medication has been prescribed, it is essential to stay informed about its status. This document outlines the process of tracking and receiv...
How do we ensure safe delivery of medication?
At Prime Health, we prioritize the safe and effective delivery of medications. To ensure that our products maintain their integrity during transit, we...
Who do I contact with issues about my delivery?
Please email support@joinprimehealth.com
What delivery services do you use?
FedEX, UPS and USPS.